One StarI wish I could give zero. This company’s Black Friday promo is a mess and their customer service only makes it worse.The website clearly says all free Black Friday gifts are automatically included with no code required. But when you go through the standard Shop checkout, the one that applies the subscriber discount they encouraged me to sign up for, the gifts disappear. No warning, no terms, no conditions. Just gone.When I questioned this, I was first told the gifts come with any checkout method. Then after providing proof, the story suddenly changed. Now the gifts apparently count as a promotion code that blocks the subscriber discount. The word promotion does not even appear in their Terms of Service. Nowhere does it say the advertised offers cannot be combined.So their own system forces you to choose:Gifts but no discountOr discount but no giftsThe exact opposite of what they advertise. That is misleading and I have screenshots of every step to prove it.I also saved the full chat transcript including when the agent tried to twist the explanation instead of fixing the issue. That is when I said I will be sending everything to the ACCC if it is not resolved properly.All I asked for was what they advertised:The Black Friday gifts included with the Nomad Pro S2 UltraThe subscriber discount applied as promisedA simple apology for the poor treatmentIf they actually fix this then great. Until they do, one star is generous.
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