Very slow customer service, product not delivered.04-Aug: Order made with expected delivery date 20-Aug ish (processing time + delivery)23-Aug: contacted company to chase up delivery26-Aug: chased company for an update05-Sep: company said they were following up with courier (Royal Mail)23-Sep: chased company for an update25-Sep: company replied with returns info - no help as nothing to return!25-Sep: said I didn't have anything to return and asked if company had heard back from Royal Mail13-Oct: no reply by email so I used the contact form16-Oct: company said tracking info shows that the parcels were successfully delivered, with proof of delivery available directly from the carrier - the "proof" was a close up photo of a label, taken on a day when I was out of the country.Raised issue with credit card to dispute transaction.
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