I just had to write a review because I have never experienced just incredible customer service that went above and beyond what could be expected. I had ordered an item for my son - in the wrong size. Entirely my mistake. Nothing wrong with the product. I telephoned to see if I could exchange it for the correct size - fearing that I probably wouldn’t and worrying about having to fund a new item. Not only was the refund process explained in the kindest and most patient way - I was sent a follow up email explaining the process step by step. This proved to be perfect and took me through so easily. The lady I spoke to was called Joanna. Such a star! I am of mature years and have had a stroke so don’t always process as quickly as I once did. Joanna’s calm and considerate manner made the whole process a pleasure. Who knew a customer services call could ever be a pleasant experience. Thank you so much
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Glisshop, founded in 1997 and Glisshop.com in 1999, is the e-commerce reference dedicated to winter sports and outdoor activities. Based in the heart of the Auvergne volcanoes, Glisshop accompanies mountain and outdoor enthusiasts throughout the year and across Europe. Our experts will guide you through our 15,000 products from over 300 brands so that you're equipped from head to toe, whatever the weather. Equipment, technical gear, clothing and accessories, live the Glisshop experience with us!See more
