Engaging with this service was a huge mistake. I booked an accommodation thinking it was a hotel, but it turned out to be an office building repurposed as an apartment. From day one, my daughter and I noticed there was no television and no hot water! I contacted them regarding these issues, but the TV was never repaired, and it took them five days to address the hot water problem. They also retained my deposit for two weeks and had the nerve to charge a cleaning fee when I left the place in better condition than when I arrived. I am considering legal action regarding the lack of hot water, as it is illegal in my area to rent a unit without it! I strongly recommend steering clear of this unprofessional service. If I could rate them a zero, I would. I've traveled to 27 countries and lived in 7, and this has been my worst experience by far!
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