The customer service provided by this service is the worst I have ever experienced. They do not answer calls (I tried multiple times) and take ages to respond to emails, often ignoring them altogether. I forgot something in the apartment and have yet to hear back. I even visited, but was not allowed to go up without permission from them or the owner. Additionally, they charged me a $200 CAD safety deposit through a payment platform, which has yet to be refunded, even though nothing was damaged. Their treatment of my family has been appalling, and they clearly do not value customer experience.
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