We were travelling with a large number of people (9 adults and 4 kids) so rented 2 apartments in Toronto with this company. Although the building/location were great, the company lied about the number of bedrooms on both listings (I'm sure so they could charge more). Although there were an accurate number of beds, one bedroom in each apartment was in fact a bed in the eat in kitchen. So our spacious 3 bed and 2 bed apartments for 13 people became 2 and one bedroom apartments. Check in was very complicated and they asked for photos of our IDs and an additional deposit of $200 per unit (outside of the booking platform we used, Booking.com) before they would send the check in details, which seemed a bit sketchy. We did eventually get this back though. Unfortunately, the AC in the smaller apartment was not working. On a normal day this wouldn't have been a huge deal but we were visiting in August during a heat wave so it was pretty unbearable. We had to sleep with the front door fully open to try and move some air through so we could sleep. Luckily the building AC was working. I tried contacting the company multiple times during our stay and after an initial response saying they would send someone asap, heard nothing else. We ended up all sleeping in the 2bdr the second night as it was too hot to sleep in the smaller one, the thermostat was pushing over 80 degrees and humid. They keep saying the building AC was off so it was not their fault (it was not off in the rest of the building or the other unit we had rented). I have contacted the property multiple times for some type of compensation but they keep blaming the building. Please beware of booking with them.
Claim your business profile now and gain access to all features and respond to customer reviews.
