Stayed in Toronto at elegant Towers. Check-in was quite stressful as they never sent me check-in information until I requested it. Finally got settled. The apartment was beautiful. The next day we went out for breakfast came back to discover our key would not work in the apartment door. We did not have access to belongings. We did not have our medications. We did not have the keys to our vehicle that was parked in the parking lot below.Called global stay number several times finally an hour after the first call someone answered. They had no empathy at all. Kept asking us if we were at the right building. Were. we on the right floor.. We were told that a technician would be up ASAP to assess our lock situation. No one came call after call and text up to text the global State number would not respond. We then received another text saying a technician was on site. We hurried back to our apartment to find that no one was at our door. Text and call and text and call and text and call with no response again. I finally received a text saying that our lock was broken and a locksmith would be there within the hour. Several hours went by again with no response from global state. I was done able to contact super.com period they finally contacted global State and said Locksmith had in fact fixed our lock and we could now get into our apartment. We were told by super.com in order to receive a refund we needed written permission from globalstay. I have since yet received such confirmation. Nor have I received an apology. Nor was there any empathy to our situation. I do not recommend global stay.
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