I rented 2 units (1 bedroom 34th floor + 2 bedrooms 38th floor) from July 25th to 30th. We were 2 families ( 4 parents and 5 children).I will start with the positive dimension, there is only one actually: the location is incredible, very central and accessible.So let's start with that was a bad experience and what ended up as a real #scam#. - Let me start with the pre-check process. The Globalstay team waits for the very last day before your checkin to ask a bunch of paperwork like a picture of your ID and another one with you and your ID on the same picture. - Then, for the deposit, the same thing they have their very own way to transfer money to them. - Same for the parking, they will never share any info until you pay in advance, even if you already paid +5,000 $ to them. - All these pieces of info were required the day before via WhatsApp with a lot of hiccups to get everything sorted out. I am glad we were not on the road which would have made things very complicated. - OK I can get that, they need to secure the premises and they are cautious (I should have done the same with them TBH)For the context, we booked appartments rather than hotel rooms because we really wanted to cook and not going out for restaurants for every single meals. - There are 6 lifts divided in 2 groups - very often we only had 4 working in total. This caused huge traffic jam downstairs and very long wait. - One of the 2 appartments was not clean. We had to spend some time cleaning the bathroom, kitchen and even the doors. (looks like someone tried to clean with a very dirty cloth. - We noticed very early that the toaster did not work and the kitchen hood made a huge noice - forcing us not to use it and therefore avoid cooking. Of course, we recorded a video and sent it to Globalstay customer services. They answered more than 24h later and they have NEVER sent anybody to fix it or propose a compensation.To be honest with the traveller community, at this point - the experience was bad - but I could have handled it - this happens. But the very last situation made me mad and should be called a REAL SCAM. - I started to be suspicious because I was asking again and again for my deposit that corresponded to 2x200$ (because I rented 2 units). - I finally got an answer: Global Stay people took a picture of some "decorative duvets" on the bed and were saying that one is missing, so they will retain 150$ out of my 400$ deposit. I'll attach the picture of their ugly decorative duvets but who is this world would steal this and how comes it costs 150$. - I replied to them - of course no one has never called me or offered me an explanation.To summarize, the only positive dimension was the location - all the rest was not only a bad joke but also a scam. Mistakes can happen - but the fact they dodge their accountability of not providing the service I paid for (working appliances) and even worst, make me pay for something missing with no evidence is simply disgusting.Community - stay away from these guys - best case they are unprofessional and should not be allowed to run a business and worst case: they are organized scammers.I should have made my homework and look more carefully: trustpilot/reviews/globalstay.com
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