I would rate them a zero if possible. I made a booking for New Year's and later requested to add an extra day. Instead of accommodating me, they charged me three times for that additional day. The day before check-in, I received an email asking for my ID (which felt unsafe) and a demand for a deposit that was double the amount initially advertised. To add insult to injury, despite the hefty fees of $400, I was informed that garbage disposal was not included, and I had to handle it myself or face additional charges. Upon arrival, the place was not clean, and there was a dead mouse; their response was merely to inform their cleaning company to be more careful. They allowed us to stay in a unit with a rotting mouse. They charged me double the deposit and took $1000 from my credit card before I even checked out, claiming they needed to inspect for damages that hadn’t occurred yet. It’s clear they have no intention of returning the deposit. They fabricated reasons to charge me an extra $640 and communicated inappropriately via WhatsApp without my consent. Thankfully, I have video and photographic evidence showing the damage was pre-existing. The most absurd charge was $500 for scratches on the microwave that weren't there when we left! They are clearly dishonest, having inflated their prices by 300%, and then lied about damages while violating health and safety standards.
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