I want to extend my biggest gratitude to our CSM Rahma Ben Hamida. She is amazing, fast to respond, solutions oriented, always kind and solves every issue we may face.
She offers to jump in calls with short notice, even if only to translate English to French to our employees. She is everything you could wish for in a CSM.
As for the onboarding leads, they are always attentive, solutions oriented and helpful. They adjust to our specific needs, and also assist the new hire sufficiently.
The platform is easy to use, and compared to previous EOR vendors we've used, payroll and invoicing has never been wrong.
Great benefit packages offered for each country, and simple to find information on them.
If anything could be improved, there are two things:
1. Some everyday support staff may not always understand what we are looking for and it takes some time with back and forth to understand what we need help with. However, this can be easily resolved with a quick call.
2. Detailed invoices cannot be anonymized with only an EID. This would be preferred for bookkeeping while protecting data internally.
In the big picture though, amazing collaboration!
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