A few months back, I won a significant amount in a tournament and attempted to withdraw my winnings. However, my request was declined due to account verification issues, despite having completed that process at registration. I resubmitted my information, but it took two weeks for a response, only to be asked for additional details. After providing more information, another two weeks passed before they deemed it insufficient. Over five weeks, I received only two emails requesting my details again.
In the meantime, I won more on slots, but they continued to delay communication, preventing me from supplying what they needed. Eventually, I played down to a smaller amount before they finally verified my account. Since then, I haven't had any luck in tournaments, and they even removed the slots I had previously won on.
Now, I'm trying to participate in promotional slots for upcoming tournaments, but they raised the minimum bet drastically, making it extremely difficult to qualify. Overall, it feels like they are systematically removing games and altering tournaments, making it nearly impossible to win anything.
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