I ordered a subscription box each as a present for teenage girls (after researching, this looked like the best option). It was apparent that the products are not suitable for teenagers, so I requested to cancel. Only to find that I am in a 12 month subscription and unable to cancel. The customer service is a bot so you are not able to speak with a real person. I am really frustrated by the whole process but there is very little I can do other than warn others not to find themselves in the same position!
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