On 11-28, I purchased an HP Spectre x360 on Black Friday for my daughters Xmas present. Delivery date 12-22. I just received notification the delivery date has been move to next year, January 4, 2021. I called to cancel my order to buy a Lenovo or Dell. HP wants to charge me a $200 15% restocking fee for something that was never delivered. Now my daughter Xmas present will be late and I'm stuck with the Spectre. I would of never ordered the laptop had I known this piece of junk was made and shipped from China.Last month I also experienced poor customer service when I purchased a HP Z27n refurb monitor from Ronnie Carrell at HP refurb. They sent me a cheap 24in. $99 monitor instead of the HP Z27n 2K monitor. When I called Ronnie at HP, he acted as if I trying to scam them out of a monitor. He made me send multiple photos of the cheap 24in $99 monitor to prove HP sent me the wrong monitor. He then stop answering his phone and email messages. I experienced very poor customer service, I never received an invoice and it took forever to get my refund.Also, be wary of ordering from the HP Store by phone. My sales rep used the bait and switch method. He tried to sale a an HP Envy for the price of a Spectre. Very shady business practice to say the least.Also, If you log on to your account and try to chat with HP, the link doesn't work. If I log out of my account, the chat link works. So it appears they have code to determine if you are a customer with a complaint or a new sales order. That's some serious shady business practice. Stay far away from HP Store. This place is like a used car dealership. They offer nothing but lies and deceit. They deleted every bad review I tried posting on the site.
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