I am a long time HP customer, having purchased both desktop and laptop computers. I ordered two items from the HP online store, a 65 watt travel charger and a USB C charging adaptor. I tried to cancel the USB C charger within hours of ordering, but they said they could not cancel the order. When the 65 watt travel charger (for HP Laptops) arrived, I discovered it would not charge the laptop while it is on, something not mentioned on their specifications page. So I returned the USB C adaptor UNOPENED, and the 65 Watt travel charger with new condition parts and box (even the protective plastic was still on the items). HP charged me a restock fee of 15% even though one item had not been opened at all (not even the shipping packaging). Their website says a restock fee "may" be charged, and I would think that is in cases where the item cannot be sold as new, but certainly not in cases where the package has not even been opened! So I wrote them four times about this, specifically objecting to the restock fee. I got one reply that said "Yes, we received your items back and yes, a restock fee was applied". I wrote again, and the second reply was "our restock fee is clearly mentioned in the website". Then a third person responded saying they cannot resell anything they send out, even if it is unopened. I find this unbelievable. Do they simply put everything that is returned into the trash? I would give them 1 star for customer handling of my complaint, but also 1 star for having a mandatory restock fee but pretending it is only something that "may" occur. Had I known it was mandatory, would not have purchased. Thank goodness these were relatively inexpensive items!
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