I would rate 0, but have to rate at least 1... Ordered an Envy Laptop (with monitor and backpack), was promised a 3 Business Day Delivery. Received the Backpack and Monitor in 3 business days. The Backpack came in a huge box with 5 times the bag's volume worth of filler. During the next 2 weeks, I was led to believe I had to wait for the PC. Then one day I was told I had to call Canada Post. I called Canada Post and they swore that the packages were all delivered. Now HP was telling me I had to file a lost package report with Canada Post. So ensued finger-pointing of Canada Post, the receptionist who signed for the packages and HP sitting in the distance indifferent and unhelpful. Finally, I called HP back to complain about the whole process which I found ridiculous. Dealing with customer service is painful. Asked to speak with a Supervisor. The Supervisor tells me that the PC is actually on backorder, so they offer me a different PC, but then it takes 3 days to confirm a price. Ultimately, I canceled the order and now it will take a month to get a refund. Went to the local Memory Express and picked up a great PC same-day, better price, better quality. I've had many bad experiences with HP Printers in the past, but this takes the cake. Totally useless company...
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