I purchased an hp spectre from their online store. Really good specs and all but whats the use if it doesn’t even work. Its been 20 days now and after spending 20+ hours on call with hp support, asking for a replacement again and again ive finally managed to send my faulty laptop to their warehouse. But ive been told to wait till January. So thats a month for getting my laptop replaced. I purchased mine in last week of November. Now if you have spare time and patience to call them everyday go ahead and spend your hard earned money.But if you need something reliable and, if you need it urgently, do yourself a favour and look elsewhere. Hp has wasted alot of my time, and this will be the last time ill be purchasing anything from them. And thats if the replacement i get actually works. Otherwise ill be asking for a refund. Very disappointed.EDIT: Okay. So ive waited another two weeks and i still didn’t get my laptop. Basically its almost been 45 DAYS for replacement of a faulty laptop. And upon calling them again i found out that even 14 days after receiving my laptop HP had not even processed the replacement for shipping back. They now have both the laptop and my money and im stuck 😂I don’t have time to deal with this stupid company anymore. I couldn’t get any work done this past month, and its very frustrating.Save yourself people. Good laptops can be bought from other brands but the customer service can not. Its been a terrible experience and HP has had the worst customer service I’ve seen in my life. Pathetic.
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