I purchased a laptop in an emergency situation but cancelled my order immediately the following day. I spoke with a customer service representative who helped me submit a "cancellation request" and provided very vague details on next steps and that I'd hear back with a confirmation email "eventually" and that it may not be accepted.I received an email that my order was on it's way, but no email in regard to my cancellation request which was made only hours after initially being ordered. I spent over 2 hours attempting to get my refund back and when I finally did I was told I was charged $70 as a "restocking fee". had I known I wouldn't receive a full refund of my purchase I would never have proceeded. I went on to speak to several supervisors in an attempt to waive this fee and they refused. The reasoning was "it was a customized unit and our policy states we have the right to deny a cancellation if production has begun". If they have time to decide whether or not to "accept" or deny a cancellation request, then they certainly have time to stop an order from being put into production. Especially when the product wasn't slated for delivery for another 2 weeks. The conclusion? HP will essentially use fine print policy practices to steal your money, and no matter whom you speak to, you won't get a full refund. Be VERY wary when purchasing ANY customizable items from their online store. I for one will not be purchasing another HP product, nor will any of my friends and family. You've been warned.
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