For about twenty years, HP was my brand for printers, scanners, and then the all-in-one machines where I could fax as well. It was a perfect relationship of quality and service, worthy of a brand loyalty I rarely give. However, blind loyalty got me burned. Again! I bought an HP laptop to replace my old Toshiba M45 (an excellent laptop). This time I wanted to buy it online since I found out custom configuration was available. I got the best NVIDIA, memory, HDD’s, Processor, etc. This was the first laptop I bought with two separate drives as well. This way I can continue my practice of moving and storing my work, (C: to D:). Within in a week, the C: stopped working. I got an operating system (OS) not found error. I went to their contracted service vendor, Best Buy (BB) and they failed to fix the problem. After dealing with BB, I became aware, on my own, that my laptop problem was hardware related. So, I sent it to HP directly. HP emailed me an RMA label and were helpful with getting it shipped back. They even advised me to back up my D: files. This turned out to be excellent advice. It’s another practice I continue often using external HDD’s, SDD’s, thumb drives, etc. HP sent it back after some time. They said the C: HDD was replaced. When I got it back I thought maybe something was broken because I could feel the contents shifting within the shipping box. I opened it to find HP used too large a box. However, at least they used foam cushioning at the ends of the laptop even though the middle was vulnerable. It started up great. However, the D: wasn’t found. Considering the service from HP and their BB buddies, I went to a computer repair outside their sphere of influence. Turns out that HP simply swapped the C: with the D: instead of replacing the C: with a new part. I’m all for recycling and getting the most use out of items. However, the judgment HP used here resulted in a total service failure. Considering this, the attitudes from HP and their contractors, and other component problems, I simply can’t do business this way. I simply don’t have the time to invest in PC problems. It’s enough and more rewarding learning the various softwares I use. When I buy a new PC, I need the confidence to turn the key and drive. I’m an end user, not an Electrical Engineer.
Claim your business profile now and gain access to all features and respond to customer reviews.
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
