HP shipped me a broken laptop.That's fine. Things break sometimes and I understand it. Even the best companies make mistakes. Its HP's horrible customer service policies that drop this down to an "Unacceptable" 1-star experience.I bought the laptop as a Thanksgiving week sale at $155 off. I selected the "Solid State" customization option and +16gb of RAM, and apparently that was my "mistake", because now HP won't exchange the SHIPPED BROKEN laptop, because its the company policy to not do exchanges on "custom ordered" laptops.HP expects me to return the laptop, and then order a new one at the new prices on the store. And of course, all the Black Friday / Thanksgiving week sales are long gone. Ultimately, this means that HP expects me to spend $155+ dollars to fix THEIR problem of shipping me a completely defective product.I've talked to two different customer service reps: one by phone, one by online webchat, and both have confirmed to me that this is company policy.Do not order from the online store. Even if THEY make a mistake and ship a completely non-functioning laptop to you, the customer service reps are powerless to help you. If you must buy an HP product, buy it from a reputable retailer who actually has decent customer policies instead. Do NOT use the HP Webstore directly.As for the laptop itself: I cannot review the unit as it doesn't even turn on.
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