I am very disappointed with GLS service as they delivered my parcel which was a gift to the wrong person/address. I have tried contacting them various times and still no response.On Thursday 8th Dec I contacted GLS via telephone to log a complaint & to try find out where & to whom this parcel was delivered to. I was told that customer services would flag this up & would contact the driver. When I called GLS customers services yesterday Mon 12th December I was informed by another GLS customer service personnel that this had not been done. I would appreciate it if GLS could show some professionalism and competency in dealing with this complaint. If the parcel cannot be found & sent to the right address then I expect a full refund from GLS ASAP.
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GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
