I have sent 3 parcel through Parcel Direct and two of them arrived. One is missing. It get lost with all my summer clothes. I have tried to explain to the CS that I need that parcel and in 2021 is not possible to lose a tracking parcel. Anyway I spoke with the most unfriendly CS of all Ireland. It seems that they do not care and because i booked the service through Parcel Direct they wash their hands. I need to contact them everytime to get an update because they never called. I do not understand what is the matter, my parcel is in Germany lost and they cannot find it in the warehouse. I asked to sepak with a manager but neither Lavinia, Ellen or Rachel were able to transfer my call to a supervisor. Why I have not rights to speak with supervisor if you lost my parcel? Now everything is in the hand of a solliciotr but i am disgusted from this situation. Unbelievable.
Claim your business profile now and gain access to all features and respond to customer reviews.
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
