I wouldn't even have given 1 star if I had the option. I sent a huge parcel with GLS weeks ago. I rang after a week as it hadn't been delivered(within the country) i was told they would look into it. "4days later I rang again to be told oh that enquiry is closed now, apply for refund here"... and that was it. 3 more phone calls and all with the same rehearsed line said. No apologies, no answers to my questions and absolutely no contact from them. If I hadn't followed it up id imagine I still wouldn't know. There are 2 little girls out there now that haven't received a box full of Christmas and birthday presents and I can't do anything about it now thanks to covid and brexit. Never will I use GLS again, absolutely shocking customer service!
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GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
