The parcel was collected from the sender on the 8th but had not been delivered by the 13th, despite being labeled as 24-hour express. There were no replies to messages. The tracking on the 9th indicated 'delayed, will be delivered next working day.' Tracking still shows 'delayed,' with no updates or indication of when delivery will happen. Poor service with a lack of communication. EDIT: Thank you for your reply; it's the first response I've received. As a consumer, the brand is what we see, and when one division fails, it reflects poorly on the entire brand. I hope someone addresses these concerns.
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