Very Stressful Returns and orderingOrdered a laptop but it had a problem with the lid so I was advised to return. While I processed the return with the representative I placed an order for a new one. I was told it was a seamless process with no worries. UPS return label took over 4 days to generate and in spite of having an order number the “track my order” claims no order placed. I am clueless at this point when my order will arrive.For my return, I was asked to go to the nearest UPS store but the lady at the store refused to take the laptop as it was over $1000. Now I have to arrange a pick up as else they won’t sign the return label for me. Honestly, a company like HP can do much better in the world of e-commerce. Make it easy for the customers.It is now over 1 week my HP has been shipped but I have not received it. Have been charged but no delivery. Everyday the “end of business day” keeps changing. The one sent back was received as per UPS abut no credit issued.Update: It's been over 3 weeks and my credit hasn't shown back on my credit card even though a credit note was issued 3 weeks ago. This is very stressful as the company took no time to charge the card when the purchase was made but it takes them over 20 business days to refund. It is a shame!Last time I will order from here.
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