They Removed my last review as it had the customer service director's name on it. I found that really fun as they don't mind being registered director on companies house. All the information was found a public forum but they will do anything to remove a ligament bad review.I've had a very unpleasant conversation with one of your so-called 'customer service' reps who has zero idea of how customer service works! I think his name was Dan.I called in regards to my warranty claim which was denied due to the work being carried out, he told me that the claim will not be processed as the work was done before we notified you which is understandable but the way it was dealt with is not. I asked what the correct procedure was. Dan, if that's his name told me that before any claim is put in I would need to call you first and then provide evidence of the problem then get the garage to call to tell you the problem and then wait for the approval. I told Dan that I have a video of the problem and am more than happy to send it over his reply was well that's no good to us and there is nothing we can do in a rude and condescending tone. At this point, I expressed a dislike to his tone and that I will not be spoken to in that manner and told him I will be disconnecting the line. As someone who runs a customer service department, I do understand that not all customers are right and there are some people who just try their luck but at least try to get to the bottom of the problem, not just state that there's nothing you can do! that's not customer service that just a cop-out. Zero empathy zero compassion just hiding behind the T&Cs. please feel free to listen to the call as I know they're recorded. Call date 24/08/2022 time 12:35
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GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
