5 days after getting the new car I get an engine warning light so I contacted the warranty company. I was told I could book in to a local approved service center but was advised on the limit on the labour rate of £47.50 per hour. I had a diagnostic done and this revealed a couple of minor faults. The garage only took a few minutes and didn't charge. They recorded the errors and reset them to see if they reoccured. No errors for about a week then it can e back. I again contacted the warranty company and explained and advised them that I would have the diagnostic done again.The company said I was converted for the diagnostic up to 1hr labour, but told me the garage must call them before completing any work. Again the garage didn't charge for the plug in diagnostic but this showed the same faults and the car was booked in for a physical inspection. This found a disconnected lead to the crankcase and was quickly fixed, the total labour only 30 minutes. We tried to call the warranty company to see what was covered but the waiting time was 30 minutes. The garage would clearly not wait this amount of time so I paid the bill and contacted the warranty company who said there was no claim as there were no broken parts. This is fair enough but purchasers should be aware that the warranty only covers parts and doesn't guarantee the vehicle is in a roadworthy condition at purchase.The system were repairing garages med to call and wait 30 minutes is clearly hopeless.When I asked if the warranty company was regulated, I then found out it wasn't.Bad information from customer services and impractical claims procedures. Look elsewhere.
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