I had always AA warranty insurance with my cars with no claims, that is about to change, no more AA warranty.My car had an electrical fault which my local garage identified quickly. The guys followed the claim process, a very painful process with emails back and forward requesting tons of information, after a week the claimed was declined: The fault was caused by "water ingress" (from the aircon). A pipe was blocked and that caused damaged in some module.I agree that "water ingress" is in the term but let's have a look to the statement in the contract:What is not covered:...6. Damage caused by impact of accident, overheating, freezing, corrosion, or intrusion of harmful substances (for example the ingress of water), ....Let's see in English what "ingress of water" means: "Water ingress is when water from outside makes its way into a place/container/building".The water did not come from the outside world it was generated within the car so it seems that the statement is opened to interpretations.Anyway good bye AA warranty!Thanks.UPDATE: After seen the reply from AA (see below). My opinion about AA is getting worse:1) They say that there is another company dealing with the claims. How does this information help to convince or satisfy a customer? AA is the face to the insurance and customers put the trust on a "well-trusted" name, stating that there is another company behind feels like avoiding any responsibility. Car insurances use similar strategy successfully, AA has to review the approach as it is degrading the reputation.2) The response advices me to contact the claim department. Did the AA person that wrote the comment read my comment? Of course, I went through the claims department, that is why I put the comment in Trustpilot. Again, AA managed to put information that is not helpful or useful. It feels that everyone is using a script...Anyway, I submitted a complain, which after more than 1 week, no feedback for timeline, conclusions, etc... I bet you, I get a reply at 8 weeks (as stated in the contract), I'll wait patiently, and get ready to move to next stage with the Ombudsman, as I'm not expecting anything good from AA.
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