AWFUL AWFUL AWFUL. Do not purchase any AA warranty, they are truly awful. The engine management light came on in our car on Monday, we actually managed to get through quite quickly, the advisor told us to take the car to any garage of our choosing. After speaking with no less than 20 garages, independents and Volkswagen dealers, all told us they would not deal with AA warranty. I was actually advised by several of them that the AA warranty is not worth the paper it’s printed on. They have tried to work with them in the past but the refuse to use manufacturer parts, as they say they can find cheaper alternatives online (namely China). They also refuse labour costs, again as they claim a job with three hours of labour could be done in a lot less. (One garage even said they had been told by the AA warranty advisor that he had watched a YouTube video which said the job could be done in a third of the time). We eventually managed to find a garage who accept AA warranty but everything including diagnostic test has been refused. Utterly worthless.
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