AA warranties or as I understand Prestige or motorway direct.. I took a five star AA warranty out on a car I purchased from an AA approved dealer and after my complementary 3 month warranty had expired. My car suffered a breakdown on Xmas eve at 10pm the engine completely failed and had to have it recovered to my home. I managed to contact AA warranties on the 27th Dec and they told me their preferred local garage to which I then had it recovered to on the 30th dec since I have been running up a bill (on the car investigations) and my phone bill having investigations carried out to identify the issue we have finally 4 weeks on identified it needs a new engine, I still have no decision on if covered or not every time I call they are waiting on info it’s the garages fault or the system is experiencing problems or just we are still investigating and we will make a decision when good and ready. I have had to chase from day 1 and as the policy holder you are liable for all costs until they except the claim!!! So I have been without a car now for 5 weeks I can’t rent as even if they do reimburse it’s a max seven days and comes off the cap of £3k on the whole claim. I have complained and asked for explanations but none. All in all the worst customer service or service of any sort I have ever recieved in my life. Once sorted I will be cancelling every policy I hold with the AA they should really pay more attention to services being offered using there name!!! Disgusting
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