My car had a problem, kept cutting out. I rang them., they advised the nearest affiliated garage was 16 miles away. Took it to them, long and short they put diagnostics on, came back and told me there wasn't a problem, I paid £42 for that privilege! I went to pick it up, it broke down 4 times on way home, thank goodness I had someone with me. I ended up taking to garage that was local and I trusted as needed it fixed. It ended costing £200 plus. AA say they won't pay as I should have got garage to let them know what was wrong and they make a decision. This could take time and needed car for work and family, they don't seem to understand this.I bought the vehicle from quite far away from home, hence buying the warranty. We actually asked Salesman if we could take to any garage, he replied yes. I emailed garage, they are refusing to help pay, I only purchased car in July, I have also put an official complaint to AA, as did what they said and took it to garage they sent me to, they didn't find anything, when there was clearly a problem. If it was a problem that didn't mean the car kept cutting out it would be different, perhaps I could afford the time to 'visit' affiliated garages but this was becoming dangerous as stopped at any junction, roundabout, lights and hill starts. Has anyone been successful with a complaint to AA. Lots of complaints on here but no one has said what happened. I have received a letter from them this morning saying they are looking into it.
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