Bought an AA Warranty with my car from the dealer as it is supposed to give you “piece of mind” - Yeah right! The AA are nothing but crooks. They are not interested in helping, just finding a way of paying out the absolute minimum. We had a problem diagnosed by 2 separate garages but the AA wanted their own assessor who diagnosed only part of the problem. As a result, my car has been off the road for 1.5 months, and i have had no replacement vehicle as advertised. This was explained because the faulty part only took 2 hours to replace and their terms and conditions state that it needs to be 8 hours or more. This is pathetic. So 1.5 months, only 2 hours of work...??? What the hell are they doing?They will not cover waiting time for parts, even though they specify to fit the cheapest parts available that take a week to arrive, this is not their fault and will not cover this time with a vehicle. Had they have chosen better quality parts (not even manufacturer parts), these would have been next day delivery.Their attitude stinks, and they will do nothing to help you. Having just had a newborn and being left without a car for 1.5 months is unacceptable. I would avoid the AA at all costs and will continue to seek legal action.They may be cheaply priced, but you get what you pay for and it is not worth the stress, headaches or inconvenience. Stay away from the AA crooks - you have been warned!In Response:As everyone can see, a very arrogant reply below, my car has been in the 2nd garage since 12th April, as you quite rightly have said.It is now June. You have provided no courtesy vehicle, you originally told us that the failed compressor (which may I add was diagnosed by both garages, yet your assessor diagnosed a sensor as the issue, which has been replaced but did not fix the issue as advised by 2 garages) would not be covered as per your policy but when we challenged, it was suddenly covered! The delays have been down to this plus your insistence on cheap parts that need to be ordered in - even though OE parts are in stock you want even cheaper parts - so yes, you have caused the delay.And the first garage refused to deal with you as you wanted to fit cheap parts on a low mileage, immaculate car that he was not happy to do and you argued over replacing bolts that had rusted away!!!!!So my review stands. If you truly believe that everything is the customers fault and think that nearly 2 months is an acceptable timescale to be left without a vehicle, you are deluded.As I said - AVOID!!!!
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