Do not take out AA Warranty for your car. I made the mistake of doing this. Basically My vehicle is under warranty by AA which I had bought when I purchased my car. My car broke down in the first week of January 2019 therefore I contacted the warranty claims department and gave them all the necessary details and was reassured that it would be covered under warranty. They told me to take my car to an approved garage in slough, however that garage was permanently closed. Then I was told to take my car to another approved garage halfords auto centre in slough. After my car was there for one day I received a call saying they are unable to connect to the ECU of my car. Then I was advised to take it to another approved garage in hayes. I was advised by the mechanic in hayes that he would not be able to even check if it's the ECU and he then told me to take it to a Vauxhall main dealer. I then contacted AA warranty, the advisor told me to take it to advanced Vauxhall in slough. We towed the vehicle there, paid £384 for diagnostic checks but still no one could repair the car. Again, I contacted AA warranty and the advisor said take it to hayes autos an approved garage, the same garage that even refused to check the ECU. The vehicle was taken there and they had the ECU checked independently and their report showed that the ECU was fine!!I was then told by them that the car has to be towed back to Vauxhall garage in slough for a software code. So on 13th March my car was towed back to them.Now after doing their diagnostic checks again they are still saying they need to change the ECU. So we are back to square one. The car has been going back and forth since January which is very frustrating. I would like to complain about the service I have received from AA warranty and its approved garages. I have made hundreds of phone calls spoke to so many advisers and always requested to get an update at least. I regret to say I have never had any updates whatsoever even after being promised phone calls. This is by each and every advisor I have spoken to so it's not that there is a few people who lack the ability to handle customers in the correct way. Surely, they should not give false messages to customers saying yes we will update you. I feel this is un acceptable way of dealing with customers. I have had to chase around all these garages and AA warranty which I shouldn't have to do at all. I have been without my car since January and the car hasn't even begun to get repaired. I've never heard of anything like this in the UK. I never thought that making a claim under a warranty which I have paid for would be this complicating and this slow. Nearly 4 months since I put in my claim and I haven't got my car back. This company is very quick to get you to buy their warranty but so slow in providing services. Beware of this unprofessional and useless company.
Claim your business profile now and gain access to all features and respond to customer reviews.
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
