I bought the vw gold 2 months ago few days ago had issue with transmission take it to garage . Garage test it said flywheel is gone. I get repair done. Call aa brc first they said its cover by aa extended warranty so any part covered by warranty brc cannot cover them i turn around call aa extended warranty to make claim and i speak to guy call david in claim department he did not even listen to me while he talking to garage . The machanic english was not good so i try to explain thing . But he refuse to listen to me. And when i ask him i want to speak to manager herefhe refused to transfer my call to his manager. When i try to lodge the complaint gainst him there customer services said they will investigate but they will not provide me any feed bach regarding my complaint. Also said flywhee must be underwear and tear so we cannot pay for it. When i bought the warranty they said everything cover up to retail price. From srart to end they all rough traders. They treat you as criminal.so avoid them at any cost.
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