Recently purchased a used vehicle and purchased an additional warranty through the car dealer with AA warranty. Having had an issue with the car since purchase, I was in the position of needing to make a claim on the warranty.Contacted the claim number as advised and received helpful and friendly advice about raising a claim. I was giving details of two garages whom I contacted to get my car booked in. Unfortunately one of them (Halfords Autocentre) were unable to deal with electrical issues, despite their website stating they can, the other garage was useful but unfortunately had a long waiting time to look at my car.Phoned the AA warranty team back who advised I could look at sourcing my own garage. I located a reputable garage in the area. Got the car looked at and the garage dealt with the AA on my behalf. The garage commented on how easy and helpful the AA warranty team were and that the claim had been approved. So far so good.Following day the AA warranty team called me to advise of the claims process and the car has gone back for it's repair today now parts have arrived. I will be submitting the invoice later today and hoping the settlement will be as easy and pleasant as the actual raising of a claim.So really good service received to date, hoping I will not need to raise any further claims, but everything has been excellent so far and I hope it'll continue at that standard.
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