After writing a review in February AA warranty replied as shown below, I am still waiting for an official response from the complaints department. They have taken £1000+ of my money for a warranty that is useless. I have been mis-sold by you. Published 27 February 2018 Thank you for taking the time to tell us about your unfortunate experience when making your claim. We are sorry to hear that you did not receive the service you expected, and regret that this has resulted in the negative feedback you have left us.We understand that these can be unfamiliar times and it is our aim to support all our customers throughout the duration of their claim. We have been unable to locate your policy from your comments alone, so it would be great if you could contact us via the methods below. We have a formal process of escalation for instances where our customers feel our decision is incorrect, and I would encourage you to escalate your case to allow a full investigation into any concerns you may have; this will also enable us to offer you a clear, written response.We also work closely with a number of Alternative Dispute Resolution services who are there to provide an independent assessment of any complaints we are unable to resolve to your satisfaction, and to offer you an independent opinion on whether our decision to decline your claim was the right one. If you so wish, please contact us to raise a complaint and we will provide further details.Contact details for further support or guidance…Tel:
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