Purchased with my car from London Cargiant who sold it to me as AA warranty. Given the impression that if anything were to happen, repair services will be rendered up to the retail value of the car hence why I purchased the extended warranty for 3 years. My car then developed a mechanical fault which is supposedly common for the make and model of my car. I firstly had an electronic diagnostic carried out by my own accredited garage company who upon discovering the fault refused to do anything further to the car. So I brought it to the attention of AA. The sales person I spoke to was very rude and unsympathetic - the whole reason people call AA in the first place is because something has gone terribly wrong so it is the responsibility of the company to ensure their staff has received some sort of sensitivity training as the customers calling will be in some sort of distress. They sent me to a garage of their own. This garage also came up with the same conclusion as the first but upon hearing this, AA sent over their own "independent" technician to look over the car. I received a phone call a day later from the garage (and not AA themselves) that they had stripped apart the engine and had found the fault to be due to general "wear and tear" and would not cover any costs. The garage technicians were confused by the decision themselves. They had left my car dismantled, no call back to give me an outcome of the diagnostic(s) or to state the next step in the process, no word in writing, nothing. Bearing in mind that I was in the process of planning my wedding; this occurrence was of great stress. Three months later I'm left still chasing them up, calls unanswered, with a car I'm still paying for but now sits in the driveway. Horribly miss sold from Cargiant and a very disappointing and shocking service from AA warranty (also called motorway direct). Upon further research, found it to be a common route for them to take in declaring "wear and tear" route causes once the car is over 60,000 miles (as stated in their product information). Definitely avoid and purchase warranty products elsewhere, ridiculous service!
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