Cant believe a trusted brand such as the AA associates itself with such a bad company (Motorway Direct Plc provider of this insurance). Avoid at all costs, especially if you looking to pay for this service!!! Rejected warranty for oil leak on my car, done 43k miles and had the car less than 6 weeks. Says in our contract, wear and tear not considered for vehicles done less than 60k miles and clearly says in T&C's all Oil seals and Gaskets are covered for sudden failure. Call centres have excessive waiting times and are closed weekends and bank holidays. Waited 50 minutes to speak to someone to complain by phone, gave up in the end. They try and get you to go through their approved garages which are mostly Halfords ones and the local ones take several days to get an appointment to check vehicle out. Reported problem to them Monday 26th March and took until Tusday 3rd April to get my car looked at and an answer to whether they'd except my claim. Haven't really been able to drive my car as normal for over a week as I'm too scared the leak will worsen and now have been told they will not authorise the repair after waiting so long despite our contract says otherwise that its covered. Hopefully they get back to me asap to resolve the issue, and honour our contract, before I take this to the ombudsmen and claim my money back for the repair bill by whatever means necessary. (I won't allow myself to be fobbed off by them). Also will be cancelling my AA policy when due for renewal in protest of them using the brand and will let them know exactly why!!! Also will be asking the dealer brought the car from why they are selling policies which are not fit for purpose.*** updated***Spoken to advisor this morning and they claim a sump is just a "container" not mechanical and nothing to do with the engine. Despite the contract saying it covers oil seals and Gaskets and no mention of supposed "container's" in the not included section. I know... I'll just rip it out then to put sweet wrappers and cigarette ends in if its that useful and see how long the engine mechanically works for now!! Absolute rip offs!!!
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