Shocking customer service. You get passed pillar to post speaking to a different persons each time you call up and they never have a clue what is going on which is completely inefficient. I requested to speak to the same person that originally dealt with me and the claim adviser refused. When you request a manager to call you back they are supposed to call you within 24 hours this never happened the first time I requested a call and made an official complaint however the second time I received a call many hours later. Staff are rude and unhelpful leave you on hold for ages and give you information that is not up to date. They are incredibly disorganised and do not take ownership for their mistakes. It often takes weeks for them to approve the repairs and when they do approve them they do not make a full payment for the total costs and they make it as inconvenient as possible by making you pay for the repair and eventually they are supposed to pay you back. However they could if they wanted to pay immediately for the repairs but they choose not to and do not complete a payment in a timely manner so that the garage does not release your car unless you personally pay the release fee like I had to pay £99.When I finally received a call back from management which obviously was not a priority of his as it took so long. He then repeatedly spoke over me, would not listen and completely lacked any kind of customer service skills. I received no apology and he offered no resolution or compensation. He told me I should pay £809 to fix my car and will not sort out any kind of payment plan with the garage or do a Bax transfer even though this is the third time I am having the same problem fixed on my car as their approved garage Halfords Auto centres (Navigation road, Chelmsford) were also completely incompetent and failed to fix my car twice so I had to take it to a dealers. So I still have no car and have wasted money on a worthless warranty company!!! It would have been more useful talking to a brick wall. The manager agreed to email me a summary of what he said via email which he has completely failed to do. Surprise, surprise let down again by AA warranty! **Update**This issue has now been resolved. Shortly after writing this review and making a complaint I was contacted by another gentleman who offered a resolution to the issues encountered and in this circumstances agreed to organise a payment directly to the dealers so that I could get my car fixed immediately.
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