Very poor customer experience today with the AA having been a member for a good proportion of recent years. Purchased the premium under the above policy to cover a vehicle which required an MOT but the garage was so busy due to Covid that the vehicle missed the missed the MOT deadline by a matter of days. I wasn't driving the car and so its next journey was to the garage for the MOT. I tried to start the car from the home driveway but it would not start. I called the AA to discover that despite the MOT deadline being missed through no fault of my own, there was no option of a patrol coming out but there was no problem putting it on an AA low loader for a £100 charge to the garage to undertake the MOT. The car arrives and the garage diagnose the fault as a timing chain problem. No worries I think (foolishly) because I have my Parts and Labour policy. I call them up to learn that because a patrol had not seen the vehicle, the policy would not be usable. Absolutely wonderful. Despite explaining that I had no reason to report a fault pre: MOT deadline - the fault came to light only post the deadline, there was zero understanding but plenty of assertion that I had nowhere to go with them. Unfortunately, it is the old adage with insurance/warranty providers that you only find out how good they are when you need to claim. I have learnt my lesson. Membership to be cancelled - probably to someone who might offer the same but could it be worse? It is obviously too late for me but maybe this can inform others. Please avoid.
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