gls-ireland.com

3.5
3.5 Based on 9.7K reviews

GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 4...

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Dorothy
Awful experience

Found them online and requested a quotation for two wardrobe sliding doors. The initial online quote was €1500 for both of them, so I agreed to call them for measurements and details. Their technician arrived took the measures and after we changed some details (which was more expensive), we decided to order an office desk which agreed at €600 (which is premium price).So far everything was nice and smooth... when received the final quotation, I was shocked : €5800 excluding the office desk. Obviously I declined the quote and I paid the deposit for the desk. After more than a month(!!!) I got the desk, which was ok, but the top of it was made by two pieces connected by screws underneath, detail which the technician didn't tell me when he designed the desk . I contacted in this order : the office, technician and his manager, all of them being very stiff, not admitting their fault (by not telling me from first as the top will be made by two pieces), but keep reminding me that: this is the way we're doing this thing. Why should I bother to order a custom made desk than??? The customer service skills of all of them were outrageous, I felt like I'm not the customer but I was forced to pay for something I didn't want it that way.I would not recommend them at all and I wouldn't gave them not even a star, but this is the minimum.PS I got the second quote for the same wardrobe sliding doors for €2600

1
Date of experience: Jul 26, 2021

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Business Details

  • GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.

  • email service@gls-ireland.com
  • call 018606200
  • language https://o211375.ingest.sentry.io/5826609

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