gls-ireland.com

Such a mixed review

This is such a mixed review, and its taken time for me to work out how to word it.Purchased from Ipswich store, after a delay thanks to lockdowns, and units were fitted by David, who was brilliant.The units look stunning - when closed. Its when open they leave me a little disappointed.We bought bespoke wardrobes, for one whole wall. Now I'm pretty good at DIY, but we wanted to treat ourselves in our new home to "Bespoke", which to me meant properly jointed cabinetry. I expected my wardrobes internals to be particle board, but not to be held together with joiner blocks (which was exactly how i had made storage for my garage). I also expected securing screws to be plugged after fixing - not covered up with appropriate coloured sticky paper discs!!Sliderobes tell be "bespoke" means made to fit to my space exclusively, so i guess its my fault i didnt ask about how the internal fittings would be joined together.I also should have asked about the finishing around the power supply in the back of the internal, rather than expecting it to be finished and being disappointed when it was just cut out and left a raw chipboard edge. Thank you to David for leaving me some offcuts so i could fashion a finishing edge after he left.One of the reasons we were so delayed, was that on our showroom visit, we were uncertain how we wanted the internals arranged, so went away to consider what the lady at the showroom had shown us, and how this would work for us. Once we knew, and lockdown eased, we got the designer (Ben) in to design our unit.I was expecting this to be easier than it was to be honest, we knew all our colours, and arrangement of the internals, but the visit took nearly 2 hours, as we repeatedly had to ask for revisions to his design, so they met what we asked for, as he kept leaving one section out!!Eventually, we had what looked to be correct, and the only change to what we had planned was that we were able to get a woodgrain interior instead of white as Ben explained pricing structure had changed since our visit to the showroom. Ben however did say that as we had been so specific with our wants, then he was sending full spec drawings out to us with the contract (something we were later told was standard), but tbh they are nice to have!!Since Ben had done all the measurements himself on site, I was a little puzzled why, after we returned the contracts, we needed a lady to come out to "check the measurements". We are glad she did, as the power supply reveal had been left off the original plan.The other thung that bemused me was payment. We had been wanting to pay for the units there and then, and had asked Ben about this, only to be told it had to be finance, for everyones safety.We took the buy now pay later option, and cleared it in time not to pay more - however, our final paperwork confirming installation dates came through with instructions on how to pay balances to the fitter, if not financed. I queried this with showroom, and was told i could have paid cash if we had wanted. Dont know if Ben is not aware of this, or if they/he gets some commision from Hitachi Finance!!So to sum up, beautiful looking units, with not so beautiful interiors, which kinda leave me feeling like my Mums old saying, "2 jags on the drive and no food in the fridge".At least l was i was able to put a nice finish around those power sockets

Date of experience: Feb 21, 2021