If I could give 0 stars, I absolutely would.My experience with GLS has been beyond unacceptable. I missed my parcel delivery because I was at work — which is completely normal — yet there was no delivery card left, no clear contact details, and no information about where my parcel was being held or how I could collect it.When I contacted customer service, I was clearly told that my parcel would be delivered to a local shop near my home for collection and that I would receive a notification once it arrived. I relied on this information and waited. Five days later, instead of a collection message, I received an email saying the parcel was out for delivery again to my home address.After calling again, I was then told the parcel was being returned to the sender. Just that it was being sent back.When I explained that their colleague had previously told me it would be sent to a local store, they asked me for the name of the employee I had spoken to — something I obviously had not written down at the time. I then asked if they could check the logs of my previous call, including the specific date and time, and was told there were no logs of phone calls. How a delivery company claims to have no record of customer service calls is beyond concerning.To make matters worse, when I asked to speak to a supervisor or manager, I was told there wasn’t one available and that there was nobody above customer service I could speak to. I was then informed there was nothing they could do because they no longer had the parcel and that I would need to contact the sender myself. The call ended with the representative saying, “have a good day, goodbye,” and hanging up — despite the issue being completely unresolved.The level of incompetence, lack of accountability, and poor communication is shocking. I was given incorrect information, left without updates, denied escalation, and ultimately forced to chase the sender because GLS failed to manage a basic delivery properly.This has been one of the worst delivery experiences I have ever had. I would strongly advise others to avoid GLS if possible!
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GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
