Review Time
i am waiting for delivery, when i phoned GLS i was told my delivery had been sent to Carlow Depot, as Dunlin dont cover my area Kildare, when i phoned GLS i was told that my delivery wes now back i Dublin as Carlow Depot as Carlow do not cover Kildare, this courier company are a disgrace and should not be in the business if thay cant deliver goods, i will NEVER HAVE THIS COMPANY AT MY HOME, A COMPLEAT JOKE, I NOW EXPECT I AM GOING TO HAVE TO CONTACT MY SUPPLIER TO ORGANISE A ALTERNATIVE DELIVERY OR REFUND FOR GOODS THAT I AM NOT GOING TO RECIEVE, GLS YOU SHOULD BE AWEAR THERE ARE MUCH BETTER COMPANYS LIKE, DPD, FASTWAY, AS FOR YOU , NOTHING BUT A JOKE, INCOMPANANT.
GLS driver buzzed my bell today to deliver my order, once I arrived less than few minutes later, my order was no where to be seen. I contacted customer service who called him and he came back to my apartment, only to claim that my package might have been stolen which didn’t add up. Funny thing was that on email confirmation of delivery, he said my order was delivered at 2.07 pm when he rang my bell at 1.27pm. I find it suspicious because my apartment is in a secured space and closed off to anyone. People leave items in the mail box for as long as possible and it is safe. The delivery driver said the same thing had happened in the another apartment complex which made me curious why he didn’t wait for me to take the item from him if he knew something similar had happen earlier? I have also informed the brand as this is poor service. I find it very suspicious. And after reading the reviews, it’s likely that packages are being taken by the drivers.
Great Customer Service from Craig and excellent response by the driver to correct an initial delivery error! The fact that I was able to contact CS by phone was brilliant and not always the case these days!! The issue was sorted within an hour and much appreciated!! Keep up the good work GLS!
I find it disgusting that these people don't provide return post packaging or postage back to Ireland. It's going to cost me £18, registered posting, to return an item that cost £35. Charlatans. And it would be nice to know you're based over there - make it clearer and point of also or on your website.
I would absolutely recommend GSL to my friends etc, my delivery was on time as advised. I had a small complaint regarding my selected item & the replacement item was delivered early the next day. The courier was very obliging, helpful & courteous & helpful when accepting my return.Many Thanks,Ann Leahy.
Got an email to say my package was delivered but there is no sign of it. I even checked the bins outside after reading about other people's terrible experiences with GLS but there is nothing. The tracking site claims I signed for it which is a total lie. Absolutely appalling company!
We have been using GLS for over a year now. Kevin collects parcels 4 evenings a week from us. Only this morning we received a phone call from a very satisfied customer, order received yesterday at 15.30, collected by Kevin and delivered to her at 9 am this morning! Fantastic service!
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GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
