Seriously Bad experience with this…Seriously Bad experience with this company and the other sub-companies which they work with and sell their products to call third party companies. I bought a service plan from the third party company Glyn Hopkins withService Plan Agreement Reference: XN27C, so you know am not an AI. The car had a major fault after serving it with Gyln Hopkins Manor Park and I had to let it go and get a new car. Which with the plan I had finished payment for which was £700 if am not mistakenI informed Glyn Hopkin of this new development and request for the plan to be transferred to my new car. Glyn Hopkins told me the service plan wasn't theirs I would have to get in contact with EmaC as they are the owners of the service plan, this was after they have transferred me speaking from one person to the other repeating the same story.I finally got to EmaC, which they later got to me they will inform the service department who sold me the service to refund me back my money.Till date I have held nothing or gotten nothing back from these companies.All I can say is for person to be aware when you buy this plans from this companies you will be at lost as this was my first time to try them and this happened to me as I had a Kia picanto and I have always bought my service plac directly from Kia themselves and had no issues.These are just Bad companies to deal with and this has been from 2024 awaiting refund, reference number for payment plan with Bumper 1230114This was the reply I got from EMac as they were unaware of this as the refund as been processed back to Glyn Hopkins to refund me back since July 2025I am writing in response to your Trustpilot review regarding the cancellation of your KIA Service Plan.By way of introduction, I am___ Senior Support Team member at EMaC. My role is to ensure our processes are followed correctly and that customer concerns are resolved promptly.To clarify EMaC’s position: we act as third-party administrators of the Service Plan on behalf of KIA. Our responsibilities include maintaining account details such as bank information, addresses, and general policy/payment records.We can confirm that your policy was cancelled on 11 July 2025, following your request to cancel on 25 June 2025.Please note that EMaC does not issue refunds for KIA Service Plans. Refunds are processed by KIA and sent to the selling dealership, who should then refund you directly.We have attempted to contact you using the phone number we hold on file, but unfortunately have not been able to reach you.Could you confirm whether you have contacted Glyn Hopkins East London regarding your refund? I am happy to reach out to them on your behalf, but I would first like to understand whether they are aware you are still awaiting repayment.Kind regardsEMaC Customer Service Team SeniorThis Glyn Hopkins bloody thief up till now have not paid me back my money, they kept me for more than 10 working days today is the 12th working telling me they are processing my refund.The owner of Glyn Hopkins please pay me back my money, tell your worker who ever has taken the money Kia refuned to pay the money back to meI have given keeley gilder and hassan shah who work as customer care sent me email to provide my bank account details for the money to be paid back to me. As a single money with no help I worked very very hard for my money
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Glyn Hopkin in South East England offer New and Used Cars and Vans, deliver extensive Aftersales Support and champion the Motability Scheme.
