⭐ 1-Star Review — Extremely Disappointing Experience at Glyn Hopkin WatfordI recently purchased two cars together with a friend from Glyn Hopkin Watford, and the entire experience has been extremely frustrating and unprofessional.We agreed to wait three weeks so both cars could be collected together — that was the deal from the start. They scheduled the handover for Sunday, 23rd November, confirming that both cars had arrived. Based on their word, eight of us took time off and planned a day trip with the new cars.However, on Sunday morning they called claiming there was “paperwork issues” and moved the handover to Tuesday morning. We stayed calm and agreed. Then on Monday, they called again saying the cars hadn’t actually arrived and asked us to come Tuesday at 2pm instead.We went at the time they scheduled, only to be told that one of the cars still wasn’t there. They promised it would arrive either later that evening or the next morning. They even gave us a temporary substitute car.Now it’s been two more days, and they are still playing the same game — “morning,” “afternoon,” “evening,” “tomorrow” — with no clear answers. We also have responsibilities and can’t keep waiting around endlessly for the car we paid for.They completely ruined our plan to collect both cars together, something we patiently waited three weeks for. Ironically, they had one of the cars in stock on the very first day, but because we wanted them together, we trusted their timeline.Overall, this has been one of the most disappointing car-buying experiences I’ve ever had. Poor communication, broken promises, and zero respect for customers’ time. I would not recommend Glyn Hopkin Watford to anyone.
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Glyn Hopkin in South East England offer New and Used Cars and Vans, deliver extensive Aftersales Support and champion the Motability Scheme.
