I really should know by now that the customer service will be atrocious at the Bishop Stortford branch but somehow I keep thinking they might have upped their game just slightly. How wrong could I be! I purchased a car in May and the handover went catastrophically badly. Since then the car has developed a number of different noises which I have on video and have sent them. They then booked it in for today. After only a few minutes of looking they were back to tell me nothing is wrong. Bear in mind that one of the faults reported was the power cutting out when pulling out of a junction. I then had about 2hours of going back and forth for them to then change their story to ‘the noises are within tolerable limits’ (so eventually admitting they could hear them after being told they couldn’t) and being laughed at when I said the car was dangerous with the power failure. I picked this up with the service team and the man who had laughed said that it wasn’t dangerous and it was offensive to him for me the day his cars are dangerous!! I asked to look in one of the used cars for sale to see if that made the same noise and the service assistant just walked off and never asked them leaving me sat there again until I had to go and find someone myself.I was then promised that this would be escalated to the Director who had dealt with my previous appalling experience but I’ve still not heard back from them.This dealership needs closing down. The sales are terrible and as I have now learned the service team are as bad, if not worse.
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Glyn Hopkin in South East England offer New and Used Cars and Vans, deliver extensive Aftersales Support and champion the Motability Scheme.
