I booked a test drive for myself and my wife on 6th October at GLYN HOPKIN in Watford. On arrival at 1.55pm, the salesman told us that ‘his manager knew it was booked for us at 2pm… but had taken the car to lunch!’. He said he'd sort it. After 30 minutes of being ignored and left on our own, I found the salesman again. He then told us ‘the manager had in fact taken the car to London for the afternoon to meet a colleague’. He said he would bring the car to my home, another day. So at least he understood what customer care should be. But I declined and said I wanted his manager to call me to explain himself first, but after three days wait and hearing nothing… although I've never written a bad review before, I feel I have to write this.I was so angry, I walked out. That the ‘manager’, knowing it was booked and having more than 100 other cars on the forecourt to chose – felt we didn't matter, because he was obviously more entitled to take out the only MG IM5 model in the showroom. He didn't care about us or wasting our time and money - or losing his company a new car sale... I felt… ‘if that’s how he thinks customers should be treated! If he doesn’t believe he should show his staff that customer care always comes first.‘ THEN I WILL BUY FROM ELSEWHERE.
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Glyn Hopkin in South East England offer New and Used Cars and Vans, deliver extensive Aftersales Support and champion the Motability Scheme.
