After four separate attempts to arrange a simple test drive of the EV9 at Romford Branch, I was met not with assistance, but mockery and condescension. Chris, the salesperson, literally told me it was like asking to test drive a Bugatti I “couldn’t afford.” Unsure how that was fathomed over a call. This was the second time he behaved with rudeness.Let me be very clear: this is completely unacceptable, humiliating, and unprofessional. A dealership’s role is to serve potential customers with respect and courtesy, not to make them feel embarrassed for showing genuine interest.This experience was a textbook example of how not to treat a customer. I left feeling insulted, undervalued, and angry. I do not recommend this dealership given their 2.3 rating it isn't suprising, unsure how google reviews shows 4 stars which is why i reached out in the first place. I urge anyone who values basic respect and professionalism to look elsewhere.If management wants to salvage their reputation, I suggest retraining staff immediately, because this level of arrogance, discrimination and rudeness is unacceptable in any industry.Update:Chris emailed me with Subject "manager follow up" but the email was from him. I declined his help. Then again today 11 Oct he calls me acting oblivious to his rude arrogant behaviour that he was not aware of this, i simply put the phone down having explained I am not interested and to remove my details from their database. Clearly the auto reply message below never gets routed to the team. Absolutely a joke! Zero stars for them.
Claim your business profile now and gain access to all features and respond to customer reviews.
Glyn Hopkin in South East England offer New and Used Cars and Vans, deliver extensive Aftersales Support and champion the Motability Scheme.
