Took my Leaf in for a service at Glyn Hopkin Bishops Stortford today. Not cheap compared to local garages. Requested a courtesy car at online booking and received a confirmation of the service booking on Monday. Clearly stated on that email were the words "courtesy care required". Great, all confirmed I thought. Wrong. Arrived and no courtesy car available. Very rude spivvy looking young man told me it was my fault for misunderstanding the email and I should have read the Ts&Cs! Perhaps the lazy youngster could have phoned me a week ago and told me there would be no courtesy car instead of leaving me to get taxis at the last minute. Basically, they confirm they know you need a courtesy car but don't think they need to actually tell you one isn't available. Poor service!
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Glyn Hopkin in South East England offer New and Used Cars and Vans, deliver extensive Aftersales Support and champion the Motability Scheme.
