My experience with this service was extremely frustrating; communication was a major issue as no one spoke English well enough to understand. They dispatched a team that was over an hour away. The representatives from the company kept calling, insisting on payment before they would come out to install. Despite my repeated explanations that I was waiting for a response from the support team, they became angry and decided to contact them directly. Ultimately, we chose to accept the payout amount because we were dissatisfied with the team they sent. We received a check for $700, which was supposedly the total cost for installing a new furnace.
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